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Privacy Policy

At Busy Bee's Dog Grooming Salon your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect the personal information of our clients and visitors to our website.
Updated 19/08/2025

1. Information We Collect

We may collect the following information when you book an appointment, visit our website, or interact with us:

Personal Information:

  • Full name

  • Phone number

  •  

    Emergency contact information

Pet Information:

  • Pet's name, breed, age, colour and medical or behavioural notes

  • Grooming preferences or history

  • Vet information

Payment Information:

  • Payment details (e.g., credit/debit card – processed through secure third-party processors)

Website Usage Information:

  • IP address

  • Browser type and version

  • Pages visited and time spent on site

  • Cookies and usage data (see Section 5)

2. How We Use Your Information

We use your information for the following purposes:

  • To schedule and confirm grooming appointments

  • To provide personalized care for your pet

  • To contact you regarding appointment reminders or emergencies

  • To process payments

  • To send updates, promotions, or newsletters 

  • To improve our website and services

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

  • Trusted third-party service providers (e.g., payment processors, appointment booking platforms)

  • Veterinary professionals in case of a pet emergency

  • Legal authorities if required by law

4. Data Retention

We retain your personal and pet information for as long as necessary to provide services, maintain records, and comply with legal obligations. You can request deletion of your data by contacting us (see Section 8).

5. Cookies and Tracking (if applicable)

Our website may use cookies to enhance your experience. You can disable cookies through your browser settings. We may use analytics tools to understand how visitors use our website and improve functionality.

6. Your Rights

Depending on your location, you may have rights regarding your personal data, including:

  • Accessing the information we hold about you

  • Correcting inaccurate data

  • Requesting deletion of your data

  • Opting out of marketing communications

To exercise your rights, please contact us using the information below & we contact you within 30 days.

7. Data Security

We implement reasonable security measures to protect your data, including encryption, firewalls, and secure third-party platforms. However, no system is 100% secure.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact below.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with the updated effective date.

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